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The Sill Review (2026): Shipping, Guarantee and What Customers Say
By the Plantshop.com Editorial Team · Updated · How we research · Report an error
New York-founded houseplant brand known for design-led plants. Its menus also list outdoor plants, orchids, bundles, gifts and subscriptions. Plantshop.com is independent and not affiliated with The Sill.
The facts (from The Sill's own pages, checked 21 Oct 2026)
- Guarantee
- 30-Day Guarantee: replaced free if plants don't arrive healthy; send a photo within 30 days of receiving the order
- Shipping
- Standard: ships in 2-6 business days, then 3-10 business days in transit. Express: ships in 1-2 business days, then 3-4 days in transit
- Free shipping
- Not verified
- Regions
- Not verified
Source: https://www.thesill.com/policies/shipping-policy. We do not give star ratings: we have not placed side-by-side test orders yet.
What customers say
Recurring themes from public Reddit threads, checked 21 Oct 2026. Short quotes, linked to the source. These are individual experiences, not a verdict.
Often praised
- Several buyers report healthy plants that are still alive years later
- Some say a dead-on-arrival plant was replaced at no cost
Common complaints
- The most common complaint is price
- Recurring reports of damaged, cold-hit or pest-affected plants, especially in winter
- Some report slow or difficult customer service
"It arrived in good condition - maybe too good there's like 10 plants in that pot" u/whimsical_trash, r/houseplants, Nov 2024, source
"Dead of winter here in Maine, and it was kind of frozen and dead-ish on arrival." u/ChimpofBakersfield, r/houseplants, Dec 2024, source
"One definitely arrived dead but they were willing to replace at no cost." u/lemonyfleabag, r/houseplants, Apr 2020, source
Who it suits
Owners on Reddit praise plant quality but often mention price and winter shipping damage. Always photograph a delivery as you unbox it, because the guarantee claim usually needs photos.
Plants we confirmed it lists
Pothos, Snake Plant, ZZ Plant, Fiddle Leaf Fig, Peace Lily, Calathea, Heartleaf Philodendron, String of Pearls, Bird of Paradise, Rubber Plant, Jade Plant, Moth Orchid, Spider Plant, Parlor Palm, Chinese Evergreen, Prayer Plant, Hoya (Wax Plant), Dracaena, Money Tree, Areca Palm, Ponytail Palm, Croton, Alocasia, Anthurium, Christmas Cactus, Echeveria, Lemon Tree, Rosemary, Monstera Adansonii, Bromeliad, Majesty Palm, Yucca Cane, Arrowhead Plant, Bird's Nest Fern, String of Hearts, Weeping Fig, Gardenia
The Sill alternatives
- Lively Root: Online plant shop with a plant finder quiz, pet-friendly and low-light collections, subscriptions and corporate gifting.
- Perfect Plants Nursery: Florida nursery selling mostly outdoor trees, shrubs, roses and fruit plants, plus some houseplants.
- Rooted (Hey Rooted): Houseplant shop with pet-friendly, low-light, easy-care and size-based collections, bundles and subscriptions.
- Costa Farms: One of the largest US houseplant growers, selling direct from its farm.
Compare all policies in one table.